For the most up to date warranty information please call 877-217-9170

Explanation of Warranties

1 Year Classic Warranty Explained
VALUE ADDED WARRANTY & SERVICES IQ1 BACKS 645 DF+ BODY LEAF SHUTTER LENSES FOCAL PLANE LENSES
WARRANTY PERIOD 1 Year 1 Year 1 Year 3 Years
FREE REPAIR OF
MANUFACTURING DEFECTS
Yes Yes Yes Yes
SHUTTER ACTUATIONS COVERED Unlimited 100,000 100,000 Unlimited
PRODUCT DEFECT WITHIN
1ST MONTH
New Product New Product New Product New Product
FREE LOAN UNIT DURING REPAIR No No No No
FREE CAMERA PLATFORM EXCHANGE No
24/7 ONLINE SUPPORT FORUM & ACCESS TO KNOWLEDGE BASE ARTICLES Yes Yes Yes Yes
Value-Added Warranty Explained
Value Added Warranty & Services IQ2 Backs 645 DF+ Body Leaf Shutter Lenses Focal Plane Lenses
Warranty Period 5 Years 5 Years 5 Years 5 Years
Free Repair of
Manufacturing Defects
Yes Yes Yes Yes
Shutter Actuations Covered Unlimited 250,000 250,000 Unlimited
Product Defect within
1st Month
New Product New Product New Product New Product
Free Loan Unit During Repair Yes Yes Yes Yes
Free Camera Platform Exchange Yes
24/7 Online Support Forum & Access to Knowledge Base Articles Yes Yes Yes Yes

NOTE: Induvidually purchased camera bodies and lenses are warranted as IQ 1 outline.

What Comes in Each Box

Below are descriptions and images of what comes in each case. Below are the classic cases – the left image shows a system with camera body and Schneider Kreuznach 80mm LS Lens, and the right is back-only case.

Classic Case Photos

ClassicCase

Unpacked

ClassicCaseContent

What’s included with the 1 Year Classic Warranty Phase One IQ1 Series digital back:

  • Hähnel Twin Pro Charger with International Power Supply and Car Charger
  • 1 Digital Back Battery
  • Capture One DB Software CD
  • Firewire 800 Cable
  • USB3 Cable (IQ-Series Only)
  • CCD Cleaning Kit
  • Getting Started Box With:
    • 645DF+/ IQ1 Quick Guide
    • USB Key with Documentation
    • Gray Card and Warranty Papers
    • Lens and LCD Microfiber Cleaning Cloth

The full system comes with addition of:

  • Phase One 645 DF camera body
  • Schneider Kreuznach 80mm, f2.8 LS lens
  • 1x Li-Ion Battery
  • Charger

The Value Added suitcase is a weather and waterproof suitcase with inline wheels and a telescoping handle.
The case is made from a high performance material, and it has press & pull latches and automatic pressure release valve.
It will meet most carry-on regulations on international airplanes.
The case measures: 551 x 358 x 226mm

Value Added Case Photos

Value Added Case – Open (Left is Full System, Right is Back Only)

Unpacked

VACaseUnpacked2

What’s included with the Value Added Phase One IQ2 Series digital back:

  • IQ Series digital back and 8GB CF card
  • Capture One Pro Software
  • Firewire 800 cable
  • USB3 Cable (IQ-Series Only)
  • CCD Cleaning kit
  • 100x100mm Lens Cast Calibration Plate
  • Getting Stated Box With:
    • 645DF+/ IQ Quick Guide
    • USB Key with documentation
    • Gray Card and Warranty Papers
  • 2 Lens Wrapping Cloths with:
    • CF-Card Reader and Cable
  • Hähnel Twin Pro charger with International Power Supply and Car Charger
  • 2 Digital Back Batteries
  • Multiconnector Sync Cable for Connection to Technical Camera
  • Accessory Box with:
    • Digital Back Cover
    • Lens and LCD Microfiber Cleaning Cloth.

The full system comes with addition of:

  • Phase One 645 DF+ Camera Body
  • Schneider Kreuznach 80mm, f2.8 LS lens
  • 2x Li-Ion Batteries for 645DF+
  • Charger for DF+ Battery
  • 645DF+ Back and Lens Cover

Upgrade of Digital Back

Upgrade

The box will contain:

  • IQ Digital Back
  • FireWire 800 Cable
  • USB3 Cable
  • Startbox with Warranty and Documentation
  • Plus Relevant Focusing Screen (If Required)

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