Client Testimonials
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I have been using Capture Integration for my whole professional career, the service I have received has been invaluable. Whether it be hardware or software, anytime I run into a problem, mostly user error, someone is available to help and their knowledge base is incredible. I attribute my success to partnering with companies like them.
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"Inspiring and provocative, CI brings to light the importance of working with the best equipment in an ever-changing world. Embracing technology, not running from it to improve one's image-making, and one's business. Bravo, CI! "
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"I have been a CI customer since 2010 and I've truly enjoyed getting to know Dave and the entire CI team - Whenever I have needed new equipment or even just an answer to a technical question, it's nice to be able to pick up the phone confident your going to speak with someone who cares about you and your business."
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“I enjoyed meeting like-minded photographers in a relaxed and low key environment. Even though there were plenty of photographic opportunities, at no time did we rush from one location to another? Brad did an excellent job organizing the event. It was also nice to have Phase One present. I definitely plan to attend another Gatherings event.”
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The CI “gathering” was the perfect blend of great scenic locations, excellent technical support and great shooters with common values.”
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I had a fantastic experience in this workshop. I knew it was going to be a very professional and a great learning experience but was above my expectations. I will definitely use all the knowledge I learned in my work. Everyone was very professional, attentive and very knowledgeable. Can't wait for the next workshop!
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Great workshop! Working with Barry and the Capture Integration team made this a really rewarding experience!
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The overall experience was excellent. We had a very knowledgeable group of attendees, all very serious about their photography. It was most enjoyable talking with others and learning something new, whether technical or artistic. I came to the 'Gathering' with a number of questions about my XF camera, so having Dave or Francis by my side was a real benefit for me . Aside from the photography, our mealtimes provided a wonderful social experience, great exchanges and a good deal of laughter. The highlight of Saturday night's dinner was Dave's spontaneous comment to Joel when Joel proudly showed a lovely photo he had taken of his wife.
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To be in the company of the incredible staff of Capture Integration and some of the most prominent professionals in photography makes the CI event a “must attend.” Too, I learned tremendous amounts of practical information from long time friends and new friends who attended the event.Je
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About a month and a half ago I decided to trade in my Hasselbad 60MP back, Hasselblad H4D camera body, the Alpa TC, Alpa 12-SWA for a system built around the Phase One CMOS IQ250 back. I wanted to do the move while being able to keep all my H lenses and knew beforehand that I’d have some changes to the Alpa lenses I had (all Schneider Kreuznach). I placed a call to Capture Integration and it just happened to be their CEO, Dave Gallagher, that answered. After explaining my plan to him, I was told that I would be contacted back soon. From that very first call and to several subsequent dealings with other fine folks (Dave McRitchie, Chris Valites, Anthony Festa, Josh Booth) its been an experience of its own while wading through the various logistics of extending my existing platform in an economical/sagacious manner. The approach at Capture Integration has certainly captured my admiration and respect – optimizing the system for the long term benefit of the client. Its a wake up call for many in the business on how to conduct business. Capture Integration, in my mind, is a benchmark. Truly, a very special and unique dynamic is evolving at CI. My newer system is now as follows Bodies : Hasselblad H5X, Alpa STC, Alpa 12-XY-Mark IV Back : Phase One IQ 250 Lenses : 40mm, 70mm, 90mm lenses for Alpa & my old H lenses from Hasselblad Definitely take your business and form a long term relationship with the folks at Capture Integration — especially if you are tired of the underlying arrogance and a singular penchant to practice “JUST SELL” that pervades so widely in many a high-end photography business. I love the Phase One platform and the overall integration. Thank You!!
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I just wanted to express in writing what a fabulous group of partners you have at Capture Integration!! Everyone is very professional at your Atlanta location and always very helpful! Your people are so knowledgeable, that they are always willing to help, instruct and make you feel good about your dilemma and the solution you present! In a day were everyone seems to be rushing to the “Walmart” approach to save a buck, it is refreshing to find an organization that offers service and information as a normal and integral part of their business! I have a unique business which we have discussed, and I don’t know where my business would be without your team on my “side”! I came as you know because of Steve, but have gotten to know Sam, Bryant, Zac, Josh and Anthony and even you now and ALL have shown an intense desire to help and cause me to be successful in my business and approach. Nothing is too simple, or a question too stupid to discuss with your team. Sometimes more than once. I know I am probably the source of humor and mirth filled discussion after hours with your employees, but I really don’t care as long as they help me with what I need at the moment. I have owned and built 4-5 companies in my life and have had 2-128 employees at any given time. Believe me when I say you have something special and I know that the team seems to indicate that you are basically responsible for training and building the business to what it is today. I hope you are enjoying the fruit and process along the way, because you have something wonderful going on at Peters Street. A lot of times my businesses approached likenesses of what you seem to have going, and sometimes I had my nose to much to the grind stone to realize the blessing I had! Please keep up what your are doing! I need to have you in business next week and the one after that!
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I have personally known Dave for many years and have always seen him in action with other clients that had business with him. It was not until the first part of 2012 when I finally decided to pull the trigger on a Phase One system that I got to truly see what kind of man he and his staff are. Dave lives his work and his work mimics his personal ethics, compassion, and selflessness. He will take whatever time, workup any test or loan any piece of equipment to make sure that it is the right fit for what I am doing. I truly feel that his business is an essential extension of my own. I was on a multi day shoot recently where the first day was in Atlanta and the remaining several days were in a location that is several hours north of Atlanta. On the first day of shooting in Atlanta, I was able to shoot tethered with no problems right up until about lunch time. All of the sudden, the camera would not connect and I did not have an extra firewire cable or the time to try to troubleshoot the problem myself. With a full crew and the client patiently watching me, I called Dave. All he said was, “where are you?”. I told him and within about 30 minutes, he had driven over from his office with several cables, repeaters, and the like to trouble shoot and proceed to fix my problem right there in front of my client. I almost could not believe it and my client sure was impressed! I was thankful that I was partnered with a company that would do anything in its power to see me succeed with my business. These days I am often underwhelmed with how other businesses take care of their customers. We live in a disposable world that is cash and carry. Capture Integration is a PARTNER for any serious photographer who relies on their equipment to create billable work for clients. They are “all in” with your business for the long haul!
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I remember when Dave rolled up to SC and put that Phase One into my hands back in (2003?). It was a poisonously addictive occasion. I was looking for something to give me that edge. I had all of the high-end camera companies visit me to peddle the latest gear. What struck me was this: Dave was different than all the others. First of all, the back he demo’d with me hands-down performed better. Specifically, I remember how clean the files were. The details where excellent in the shadows, and the light to dark transitions were remarkable. And that was awesome. But more importantly, here was a guy who was going to add value to my business. I knew I could trust him and he would be there for me when I needed help. A true business partner. Over the years, Dave has proved to be a reliable source for my gear. I know I have purchased at least 6 phase backs from Capture Integration since 2003. Thanks Dave and crew for many years of sales support! You have been a key ingredient in my success and have been a pleasure to deal with!
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“I don’t remember how I heard of Capture Integration, I do know the first time I met them was at one of their free seminars they put on to educate us about digital products and software. David and Doug have become my go to guys in regards to anything digital; be that a technical question that Doug (and no one else) can answer from the top of his head, or David’s impressive care of each and every individual client; Capture Integration treats its clients with an amazing level of customer service, the same way I strive to treat my clients. That David goes to whatever lengths are necessary to help a client was shown again a few weeks ago: a missing cable in a rental kit threatened to stop my shoot, but David drove to his Atlanta office early that Saturday morning, pulled the piece, drove to the airport and rushed the cable to me via Delta Dash. A few hours after my initial phone call to him, I was up and shooting with a happy client. This attitude is not the exception at Capture Integration – I am by far not the biggest client of theirs, but I am treated with the same commitment to more than perfect customer service as anyone else.”
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When I first started shopping for a Medium Format camera system, I like many, turned to learning on the internet. When I decided I was interested in the Phase One System and found the Capture Integration site I continued learning from their site. As I did my research learning about the company and Dave Gallagher, they just had stunning reviews on helping and being there for the clients. I found it interesting how a company could be so well thought of, not really normal in our world or in the camera world. I had filled out a form I would like to learn more. My journey started with a phone call from Dave Gallagher, gosh the CEO of the company calling me to see how he could help Now this is different and by the end of the phone visit I felt like I had known Dave for a long time and he gives me his cell number too. Dave is treating me and giving me the experience of walking into a high end car dealership. Yes this equipment is an investment but I have found that I have a partner that I can work with for many years. Dave and CI definitely put the customer first, I have found this out in a big way, first hand. Just to make sure there are other fine dealers who work with the Phase One systems. But what I have experience is “World Class” service. If you are one who appreciates being treated the best Dave Gallagher and Capture Integration will take you to a level you never expected.
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“Hedrich Blessing is a well known – 80 year old architectural photography studio in Chicago. About a year ago, we made the decision to convert our imaging process to digital. Once we made the decision to put away our 4×5 Sinars and Linhofs, we looked to the market for a consultant that could help us in our quest for equipment that would support our vision. We were fortunate to find Capture Integration. They set about finding the right combination of cameras, lenses, and a capture device all of our photographers could embrace. Capture integration gathered equipment from multiple sources for us to test- and helped us make the best choices. Dave & Chris have gone the extra mile over and again. In my opinion, they’re the best people in the business- no question.”
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"Capture Integration are such important partners with us in the studio business. Having this relationship is so valuable and vital to our day to day business activity. Sure, one can order from other resources on the web, or from catalogs, but where are they when you need assistance? In our business, when we need assistance…we need it immediately! Where are the others when you’re in a bind and need technical support or need to rent additional, not good, but great and trustworthy equipment? I can always count on Dave and his team, whatever the need, when it comes to our photographic equipment. I can’t say enough about how much I value our relationship and the weight it removes from my shoulders just knowing that they are there standing behind my business."
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"Capture Integration is the most professional, selfless and cohesive organization that I have ever worked with in my life. They have saved me on shoots with software issues, hand delivered equipment to manufacturers internationally that I have damaged, and have made selfless sacrifices getting me the new equipment that I needed in an unprecedentedly fast fashion. If all organizations functioned in this way, the world would be a much brighter, happier and better place. My world is for having chosen them as my source for all of my medium format digital needs more than a decade ago."
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Through many professional triumphs and challenges Dave - my brother from another mother - and the Capture Integration team have always been by my side. They always take a 3. a.m. call! I’m totally grateful for C.I. for being a steady and reliable professional resource. We have grown together during the 20 years and they have been a part of many of my most successful photography accomplishments.
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It is a pleasure to do business with a company that understands their priority is service in support of the products they merchandise. Capture Integration is responsive, professional, detail-oriented, and capable of meeting the most demanding needs.
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We have purchased everything from Broncolor Scoro S packs, Unilites, Broncolor Pico Lites, Broncolor Flooter, Cambo equipment, Phase One IQ3 and IQ 4 backs, Hasselblad Cameras, Leica SL2 and lots of other small and big-ticket items from Capture Integration over the years. They have always treated us like family members. Their prices were competitive, but service is what set them apart. Here is the latest example out of many. It just happened today. We had gone to Canada to photograph dancers. The Leica SL2 just would not tether in Capture One. We needed to photograph dancers at 10 fps, using the Leica SL2 and Scoro S packs. Nothing else would do. On Saturday morning, Dave, the CEO of Capture Integration, came to my rescue. He helped me troubleshoot the problem. It saved the day. We have called Brad Kaye, in their service department, from the Netherlands and got technical help. No one else does it. Their customer support is second to none. Everybody needs a friend one day. For us it is Capture Integration.
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Capture Integration has been such a good relationship for over 15 years. They are so good in so many ways, from their employees, equipment purchases, repairs and helping solve technical issues. They have always gone above and beyond.
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These are real stand-up guys and gals in our industry. I've known them for over 10 years, and they are nothing but the best!! In a day when dealers are often overlooked, having a real relationship with real people is great when you are in a bind and when you are not!
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Best camera shop anywhere. Can't say enough great things about their customer service, technical support and competitive pricing. Will always recommend Capture Integration to anyone who's in the market.
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CI's team gets 10/10 stars for customer service and support. From my sales rep Murray answering all of my questions regarding the right kit and securing promotional discounts for me to Brad handling all of the technical setup to have me up and running quickly to Dave staying on top of delivery issues and keeping me updated and in the loop. I want to pass this positive experience to my peers when asked where to go for the best tools and, most importantly, the best service/support.