Customer satisfaction is our top priority. When you become our customer, you become our partner. We understand that a large part of being a professional photographer requires troubleshooting. That’s why we are here to help – even on nights and weekends – whether you are in the weeds on set, or trying to dissect an elaborate software hiccup. Reach out to us, we are always here to help!

National Tech Support & Rentals Manager (Atlanta)
Anthony Festa
anthony@captureintegration.com
770-558-7557

Software Support (Atlanta)
Josh Booth
josh@captureintegration.com
678-653-6487

Contact Technical Support

Phone: 877-214-3936
Email: tech@captureintegration.com 

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From $99, the CI Support Packages offer more than you’ll get anywhere else. Below lists all the features you’ll receive immediately, click to learn more:

PURCHASE ONLINE

For a fee of $99 a year you will have unlimited access to top support on the software we carry such as Capture One Pro.

Included with the CI Software Support Package is personalized, online training and support sessions through GoToMeeting where users can share their computer screen live, go over workflow questions and feature demonstrations, or troubleshoot software issues with our software support staff – normally a $99/hr value.

  • Unlimited Phone and Email Support
  • Screen Sharing
  • Diagnostic Troubeshooting
  • Support Case Management
  • Customer Advocacy

Available all the time either on the phone or through e-mail, this plan does not cover hardware or camera support.

Following the purchase of a support package, our team will contact you to register your email and license code.

PURCHASE ONLINE

The $249 Hardware Support Package is an all inclusive plan that gives you access to help and support for your camera system for one full year. Register your serial number with us – we are available all the time either on the phone or through e-mail, we are here to help with troubleshooting and repair processes.

  • In-house diagnostics
  • Sensor cleaning
  • Repair Facilitation
  • Unlimited Phone and Email Support
  • Screen Sharing
  • Support Case Management
  • Customer Advocacy

If you own multiple digital backs, we can add additional serial numbers to your plan for $99 per digital back. Contact our Atlanta office if you have any questions.

PURCHASE ONLINE

The $299 Hardware + Software Support Package is an all inclusive plan that gives you access to help and support for your camera system AND software for one full year. Register your serial number with us – we are available all the time either on the phone or through e-mail, we are here to help with troubleshooting and repair processes.

  • In-house diagnostics
  • Sensor cleaning
  • Repair Facilitation
  • Unlimited Phone and Email Support
  • Screen Sharing
  • Support Case Management
  • Customer Advocacy

Included with the Support Package is personalized, online training and support sessions through GoToMeeting where users can share their computer screen live, go over workflow questions and feature demonstrations, or troubleshoot software issues with our software support staff – normally a $99/hr value.

If you own multiple digital backs, we can add additional serial numbers to your plan for $99 per digital back. Contact our Atlanta office if you have any questions.


Repair Information

Please contact tech@captureintegration.com or 877.217.9870 to discuss repair procedures. If you’ve been instructed to, please download and fill out the form below to send back to us for your repair.

Focal Length Calculator

A normal lens is a normal lens is a normal lens… except when it’s not. When using film, the size of the film determines what a normal, long, and wide lens are. An 80mm lens is long when using 35mm film, normal when using 120 film, and short when using 4×5 film. Using a digital back is no different. A P45+ or P25+ is roughly 3mm smaller on each side than 645 film.But if you’re used to 35mm or large format, then you may have a hard time adjusting. This calculator is designed for people who know one lens system really well (e.g. large format lenses for 4×5 film), and want a quick way to find out what the equivalent lens is when using a Phase One digital back. Simply enter a number into the blue under the system you know, and all equivalent lens for each system will appear in the yellow.

 Download the Calculator Now